BCAC - Jira

RSO Updates

• Removed Assign to AMS action button
• Temporarily disabled ability to merge cases

Corporate Updates - AMS

• Added Assign to RSO action button
• Emails sent from a case with case type of Eviction>Process Eviction will now display a default reply-to email address of evictionservices@beltrancompany.com
• Cases with the AMS Request>Eviction Pay & Stay Request case type will now be assigned to the AMS Eviction Queue
• Cases with the Pay or Quit>Cares & Pay or Quit>Non-Cares case type will now be assigned to the AMS Eviction Queue
• Cases with the AMS Request>Resident Payment Refund case type will now be assigned to the AMS Resident Payments Queue
• Cases with the AMS Request>Missing Resident Payment case type will now be assigned to the AMS Resident Payments Queue
• All other case types will now be assigned to the AMS Queue

Jira Product Development Team Comments: We hope these changes to queues will allow for a more streamlined AMS experience and reduce case wait times. We also plan to modify specific case types and add/remove queues as needed.

Bug Fixes & Improvements

• Removed ability to merge cases due to recent bug found which prevented a case from being assigned as the child case and vice-versa
• Removed Assign to AMS action button from all RSO projects due to change in Eviction Processes within Jira